Shipping, Delivery & Replacements, Refunds
Kāpikottai will prepare your order for shipping from 3 to 5 days from the order placement date. Our shipping partners will ensure timely delivery of the orders within the next 2 days.
In case of any delay in shipping, appropriate communication will be provided to the customers.
Kapikottai will accept replacement requests on products purchased through this website only subject to the following conditions:
- In case the products are received by the buyer in damaged condition i.e damaged being defined as a tear in the resealable pouch that contains the coffee
- In case if there is a mismatch between the grind size received and the grind size ordered.
To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:
- Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
- Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
- Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.
We have a 15-day refund policy, which means you have 15 days after receiving your item to request a refund / replacement.
To start a refund, you can contact us at firstname.lastname@example.org.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it will take around 7 to 10 days to process and post the refund after its acceptance.